Refund policy

RETURN & REFUND POLICY

We want you to love your order. If you are not completely satisfied, you may request a return within 14 days of delivery.

To be eligible for a return:
• Items must be unused, unworn, and in their original condition.
• Items must be returned with original packaging when applicable.
• Customers are responsible for return shipping costs.

Non-Returnable Items:
• Pre-order items
• Personalized or custom items
• Opened self-care and beauty products
• Gift cards
• Final sale items

Damaged or Incorrect Orders:
If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery with photos of the item and packaging. We will work to make it right.

Multiple Shipments:
Some orders may arrive in separate packages. Apparel may ship directly from our production partner, while jewelry, accessories, and self-care products may ship directly from PINKSOULL. If your order contains multiple item types, you may receive more than one tracking number.

Refunds:
Once your return is received and inspected, we will notify you of approval or denial. Approved refunds will be issued to your original payment method.

Questions?
Please contact us through our Contact Us page for assistance.